Support

Click Sign In in the top-right corner of the site. You can create an account with an email and password, or sign in instantly with Discord or Twitch. Whichever method you pick, use the same one every time so you always land on the same account.

On the sign-in form, enter your email and click "Forgot Password?". A reset link will be sent to your inbox; check your spam folder if it does not arrive within a few minutes. Accounts created through Discord or Twitch have no password, just sign in with that service again.

Your sign-in state is stored in your browser, not in a server session. Do a hard refresh first (Ctrl+F5 on Windows, Cmd+Shift+R on Mac). If that does not help, make sure your browser or a privacy extension is not blocking site data for metaforge.app, then sign out and sign back in.

Sign in, open your Profile page, and use the Delete Account option at the bottom. This permanently removes your account and cannot be undone.

This is usually a stale cache after we ship an update. Hard refresh the page (Ctrl+F5 on Windows, Cmd+Shift+R on Mac). If the problem persists, clear your browser's cached files for metaforge.app. Note that clearing all site data, rather than just cached files, also signs you out and resets on-device progress such as tracked map markers.

Site images are served from a CDN, and ad blockers or strict privacy extensions sometimes block it. Allowlist metaforge.app in the extension and reload. If images still fail, your network or DNS filter may be blocking the CDN domain; trying another network or browser narrows it down quickly.

Every tier removes ads across the whole website. Higher tiers (Rare, Epic, Legendary) also raise the caps on account features such as private map markers, routes, and squads. The full tier comparison is on the Premium page.

Sign out and back in first; your subscription status is attached to your account data and refreshes when you sign in. Payments can also take a few minutes to process. Payments are handled by Tebex, our checkout partner, so your receipt email comes from them. If Premium is still not active, open a support ticket on our Discord with that receipt so we can look it up.

Go to the Premium page while signed in and cancel your active subscription there. If you run into any trouble with billing, open a support ticket on our Discord and we will sort it out.

Hard refresh first (Ctrl+F5 / Cmd+Shift+R). If the map stays blank, disable ad blockers for metaforge.app, since they occasionally block map tiles, and check that hardware acceleration is enabled in your browser settings, because the maps rely on it. Trying a different browser quickly tells you whether the issue is browser-side.

Community-submitted markers are reviewed by moderators before they appear for everyone, which usually does not take long. If your marker has been pending for days or you think it was declined by mistake, ask on our Discord.

Marker progress is saved in your browser and synced to your account while you are signed in. If you track markers while signed out, the progress only lives on that device, and clearing site data wipes it. Sign in before tracking to keep your progress across devices.

Database entries come straight from the game files and are refreshed after patches, but there can be a short delay while we verify new data. If something still looks off, report the exact item and the field you think is wrong on our Discord; those reports genuinely help us fix things faster.

Try a shorter or partial name; search matches names, not descriptions. Content added in a brand-new patch may not be in the database yet until we process the update. If an item is clearly missing long after a patch, let us know on Discord.

Trades are arranged directly between players, so we cannot reverse what happens in game, but we do act on reports. Open a ticket on our Discord with the trader's name and screenshots of the negotiation, and leave an honest review on their profile so other traders are warned.

Make sure Overwolf is running before you launch the game, and check that the overlay is enabled for the app in Overwolf's settings. Restarting Overwolf fixes most issues. You can find the app and setup details on our Overlay page, and Discord is the fastest place to get help if it still will not appear.